Water and Sewer Connection

  New Water & Sewer Connection Procedures 

1.      Customers should pick application form to fill at; 

  • Customer Care Office room 23 at Head Office,
  •  Eastern Area Located along Iten road next to Elpariso Hotel
  • Western Area Located along Uganda road past West market
  • Southern Area Located along Kisumu road next to Reformed church
  • Kesses next to Kesses center 

 You can also download New Water and Sewer connection Connection Application Form HERE and fill it.

The following are required during application; 

  •   Photocopy of national ID or Passport Number
  •   Photocopy of KRA PIN certificate
  •  Plot number
  • Copy of title deed (or proof of land ownership)
  •  2Sketch (location plan)    

 2.      New connection Inspector checks to confirm ground details are correct (details filled in the application form)


  • Customer's presence is required during field verification.
  • Filled forms should be attached with the above mentioned requirements.
  • If the filled information is incorrect or has errors, customers are advised to repeat application procedures.
  • If the form is confirmed, connection will be done in less than 3 days.

  3.      Customer makes payment and is given receipt;  

 4.       Actual connection is made in the ground 

  Download Water Application the form
  Download Sewer if already has water account: