Quality Policy

Quality Policy
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Quality Policy

 The Eldoret Water and Sanitation Company Limited is committed to provide adequate potable water and safe wastewater disposal services within its area of jurisdiction.

This shall be achieved by:

  • Providing products and services that meet the needs and expectations of its customers and other relevant interested parties;
  • Attracting and retaining highly skilled and motivated staff;
  • Solidifying and sustaining financial base to enhance prudent Infrastructural expansion;
  • Continual improvement of a Quality Management System modeled on the ISO 9001:2015 International Standards;
  • Complying with applicable statutory and regulatory requirements;
  • Reviewing quality objectives on annual basis;

Download Customer Service Delivery Charter