New Water & Sewer Connection Procedures 

1. The Customer picks application forms or downloads them. (See below this page)

• Customer Care Office room at Head Office,
•  Eastern Area Located along Iten/Elgeyo Rd Opposite AP Quarters
• Western Area Located along Uganda road past West market
• Southern Area Located along Kisumu road next to Reformed church, opposite Hill School
• Kesses next to Kesses center 

The following are required during application; 

•   Photocopy of national ID or Passport Number
•   Photocopy of KRA PIN certificate
•  Plot number
• Copy of title deed (or proof of land ownership)
•  2Sketch (location plan)    

2. New connection Inspector checks to confirm ground details are correct

(details filled in the application form)

   Note: 

• Customer’s presence is required during field verification.
• Filled forms should be attached with the above-mentioned requirements.
• If the filled information is incorrect or has errors, customers are advised to repeat application procedures.
• If the form is confirmed, connection will be done in less than 3 days.

3. Customer makes payment  

• 4. Actual connection is made at the customer premises