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New Water & Sewer Connection Procedures
1. The Customer picks application forms or downloads them. (See below this page)
- Customer Care Office room at Head Office,
- Eastern Area Located along Iten/Elgeyo Rd Opposite AP Quarters
- Western Area Located along Uganda road past West market
- Southern Area Located along Kisumu road next to Reformed church, opposite Hill School
- Kesses next to Kesses center
The following are required during application;
- Photocopy of national ID or Passport Number
- Photocopy of KRA PIN certificate
- Plot number
- Copy of title deed (or proof of land ownership)
- 2Sketch (location plan)
2. New connection Inspector checks to confirm ground details are correct
(details filled in the application form)
Note:
- Customer’s presence is required during field verification.
- Filled forms should be attached with the above-mentioned requirements.
- If the filled information is incorrect or has errors, customers are advised to repeat application procedures.
- If the form is confirmed, connection will be done in less than 3 days.
3. Customer makes payment
- 4. Actual connection is made at the customer premises