Water & Sewage Connection

Water & Sewage Connection
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 New Water & Sewer Connection Procedures 

1. The Customer picks application forms or downloads them. (See below this page)
  • Customer Care Office room at Head Office,
  •  Eastern Area Located along Iten/Elgeyo Rd Opposite AP Quarters
  • Western Area Located along Uganda road past West market
  • Southern Area Located along Kisumu road next to Reformed church, opposite Hill School
  • Kesses next to Kesses center 


The following are required during application; 

  •   Photocopy of national ID or Passport Number
  •   Photocopy of KRA PIN certificate
  •  Plot number
  • Copy of title deed (or proof of land ownership)
  •  2Sketch (location plan)    
2. New connection Inspector checks to confirm ground details are correct

(details filled in the application form)


  • Customer’s presence is required during field verification.
  • Filled forms should be attached with the above-mentioned requirements.
  • If the filled information is incorrect or has errors, customers are advised to repeat application procedures.
  • If the form is confirmed, connection will be done in less than 3 days.
3. Customer makes payment  
  • 4. Actual connection is made at the customer premises