ELDOWAS is a corporate entity established under Cap 486 of the laws of Kenya. The County Government of Uasin Gishu is principal shareholder. ELDOWAS Board of Directors comprises of 9 Directors who represent the interest of various stakeholders.
ELDOWAS was the first water service provider in Kenya to attain certification in international Quality Management Standards ISO 9001:2008. In order to achieve its goals and objectives the company recognizes the need to effectively serve the customers and has developed a Customer Service Charter. The Company has continuously embarked on the application of the Customer Service Charter and services expected of us by our customers. The standards provided are a measure of our performance as we interact with our esteemed customers. We ensure that the Customer Care Desk is operational and within reach of customers. Similarly, feedback from customers will be in focus to continual improvement of service.
ELDOWAS Management is organized in four departments. The Technical Department is responsible for water sources development, water abstraction, treatment and distribution. The Commercial Department is responsible for billing, revenue collection, and customer relations management. Finance Department is responsible for financial management and the Administration Department deals with staff matters and the smooth running of the company.
VISION
MISSION
VALUES
Our Mandate
Eldoret Water and Sanitation Company Limited (ELDOWAS).is a corporate entity established under the laws of Kenya. Incorporated in October 1997 under Companies act (CAP 486 Laws of Kenya), the company started operations in the year 2000; its principle shareholder is the County of Uasin Gishu. ELDOWAS is mandated to provide water and sanitation services through a licensing agreement by WASREB.
Quality Policy
The Eldoret Water and Sanitation Company Limited is committed to provide adequate potable water and safe wastewater disposal services within its area of jurisdiction.
This shall be achieved by:
- Providing products and services that meet the needs and expectations of its customers and other relevant interested parties;
- Attracting and retaining highly skilled and motivated staff;
- Solidifying and sustaining financial base to enhance prudent Infrastructural expansion;
- Continual improvement of a Quality Management System modeled on the ISO 9001:2015 International Standards;
- Complying with applicable statutory and regulatory requirements;
- Reviewing quality objectives on annual basis;
Customer Mandate
All our customers are expected to;
- Pay your bill promptly.
- Facilitate access to meters for proper readings, maintenances and inspection of supply line.
- Report any leakage/burst of water, sewer blockages and vandalism of company facilities.
- Avoid illegal usage of water and sewer facilities.
- Customers shall maintain their sewer lines within their premises and any request to Eldowas to undertake the maintenance shall be at their own cost
- Provide all up to date personal information or otherwise request by the company.
- Treat company staff with courtesy.
- Maintain water facilities after the meter point to avoid loss of water and practice rational use of water.
- Not to compromise Company staff.
- Ensure the meter is well secured.
- Formalize change of residence and termination of contract.
Water Sources and Water Quality
Water Treatment Processes
Raw water abstracted from the sources is treated at the water treatment plants to remove sediments, bacteria, and other impurities through conventional water treatment processes – Aeration, coagulation, flocculation, sedimentation, filtration and disinfection. After the final treatment, the water leaves the treatment works and is stored in contact tanks before being released to the distribution network.
Water Distribution
The clean water is then released through our network of pipe linescomprising of various sizes of pipeline ranging from 600mm diameter steel pipes to 12mm diameter uPvc pipelines that deliver water to our customers.
Quality Assurance
To ensure that the quality of water supplied to the consumers to meet the required standards, the company has a quality assurance section whose mandate is to collect and analyze samples from designated points within the distribution network. The results of the analysis are compared with the KEBS and WHO standards for compliance.
The company abstracts and treats water from four water sources with the capacities as shown below:
Source | Max. capacity m3/day | Treatment Plants | Current Capacity M3/day | Areas Served |
Ellegrini River Intake | 3,450 | Kapsoya T. Plant | 3,450 | Eldoret Municipality and its Environs |
Two Rivers Dam | 14,950 | Sosiani T. Plant | 14,950 | Eldoret Municipality and its Environs |
Moiben Dam | 26,000 | Chebara T. Plant | 26,000 | Eldoret Municipality and its Environs including communities along the Chebara pipeline |
Ellegrini Dam | 9000 | Currently serves as a reserve for Sosiani T Plant | ||
Kesses Dam | 600 | Kesses Treatment Plant | 600 | Kesses and Lessos |
Board of Directors
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Mr. David Kiptoo Singoei Chairman Contract Period:21/12/2023-20/12/2026 He is a seasoned visionary, encompassing a dynamic blend of leadership prowess, political acumen, business acuity, budget making and financial expertise with an illustrious career spanning over three decades. He has a Bachelor’s degree in Internal Trade and Finance from Louisiana State University and Agricultural and Mechanical College. He represents the Business Community.
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Ms. Rachael C Misoi Member She is a seasoned Banking professional with over 30 years of experience in management in Retail Banking at The Co-operative Bank of Kenya ltd. A performance driver with good business Management skills demonstrated ability to analyze data, information and situations for effective work performance and a knack for results achievement. A transformative and agile leader with an “outside –in” approach to people management, with a proven ability to generate and sustain effective relationships with people from diverse background. Currently an Agribusiness famer with a vision of zero –waste sustainable and organic farming. Holds a Bachelor of Science in Leadership & Management (Public Administration Option) from Strathmore University, A Diploma in Leadership and Management – Strathmore University, A Certified Engagement & Productivity Coach from CDI Africa. Trained in various relevant internal & external Courses and seminars. She represents Women Organizations.
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Mr. David Chumba Chemweno Member He is an insightful, proactive, self-motivated, energetic team player who can adapt to challenging situations and environments. He has a Bachelor of Science degree in Agricultural Economics from Egerton University. He has served on various Boards and has experience in developing strategic plans and overseeing the overall administration of organizations. He represents the Consumer Residential Association.
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Mr. Edward Kisaka Nalianya Member He is a highly experienced professional with 28 years of banking experience working at KCB Bank. He has extensive experience in developing operational plans which incorporate goals and objectives, which work towards the strategic direction of a company. He holds a Master of Business Administration in Strategy Management from Jomo Kenyatta University of Agriculture and Technology. He holds a Bachelors in Business Administration-Human Resource Management from the Kenya Methodist University. He represents the Manufacturing Community
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Mr. Nathan Kipchirchir Tororei Member He is a well-recognized Advocate of the High Court of Kenya with over 17 years of practice experience, having been admitted to the bar on the 15th of November 2007. He is also a Commissioner of Oaths and a Notary Public. He holds a Bachelor of Laws (LLB) from Moi University and a post-graduate diploma from the Kenya School of Law. Tororei is the Managing Partner at M/s Tororei & Co. Advocates, a law firm based in Eldoret which specializes in commercial law, land law and legal audit. He has a strong background in devolved system Sector Laws and Policies, constitutional law, governance, human rights and democracy and has been a governance and law reform consultant for various sector agencies for over fifteen (15) years. He represents the professional bodies.
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Mr. Cliff Kosgei Magugui Member He has completed his PhD Program coursework in Strategic Management in Technology from Moi University. He has a Masters in Management Information Systems and Finance Information Systems from Metropolitan State University, MN. He has a Bachelor of Science degree in Agribusiness Management and Applied Economics from the University of Minnesota, Minneapolis. He represents the Religious Organizations.
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Mr. Francis Kipkoech Chirchir Member He is a dynamic professional with over eight years of extensive experience in administration and management. He is an effective leader with excellent communication, analytical, team-building and management skills. He is currently pursuing his master's in History at Kisii University. He has a Bachelor’s degree in Education from Mount Kenya University. He represents the local professionals.
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Ms. Mary Kerich Member She represents the County Government of Uasin Gishu where She serves as the Chief Officer in charge of Environment, Climate Change, Natural Resources and Energy. She has over 15 years of expertise in teaching and administration management. I have extensive knowledge and hands-on experience in my area of expertise. My experience in working with government ministries, the public sector, the private sector and other civil society organizations through a multi-stakeholder and multi-sector approach has yielded great results, particularly in the Ministry of Energy, Climate Change and Natural Resources at the Uasin Gishu County. I am enthusiastic about harnessing and converting key learnings and best practices into robust innovative programmes for new and repeat projects. I am a public speaker and an organizer at various conferences within and outside the county.
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Ms. Victorine Kapkiai Member Ms. Victorine is self-driven, result oriented always striving for a continued excellence, motivated and a team player with high regards for the values of integrity. Having a proven track record of minimizing the costs of a project and enhancing value for money while still achieving the required standards and quality. Possessing excellent foresight and the ability to plan ahead. Can communicate effectively with colleagues and clients and would be an asset to any employer who respects loyalty and responsibility. Currently looking for an opportunity to join a dynamic, ambitious and growing organization to forge a career as an administrator. Certified Public Accountant with a history of accurately and efficiently supporting accounting activities for a diverse range of clientele. 10+ years of experience in presenting data, analyzing cost control, providing financial reports, and delivering profit and loss statements under time pressures. Ms Victorine is currently undertaking Doctor of Philosophy in Finance at Moi University and holds Master in Business Management- Accounting Option from Moi University and a Bachelor in Business Administration-Accounting from Maseno University. Participated in county First Ladies in the 62nd CSW 2018 in New York, Themed “Challenge and opportunities in advancing Gender equalities and the Empowerment of Rural Women & Girls. Journal published: influence of entrepreneurial networking on small enterprise success; a service industry perspective. International journal of advance research (2015) Vol 3; Issue 9 216-223) Papers presented 10th September 2011: 7th Annual International Conference conceptualization of micro finance programmes and empowerment of Women entrepreneurs in Keiyo South District: North Rift Region Ms Victorine represents the County Government of Uasin Gishu where She serves as the Chief Officer, Economic Planning.
Management Team
Holder of Masters in Business Administration (MBA) Finance Option degree from Moi University, a Bachelor of Science Degree (Mathematics & Chemistry) from The University of Nairobi, a MIS Diploma from Institute of Management of Information Systems (UK), Senior Management Course (KSG). Also, he is a Full member (FKIM) with Kenya Institute of Management (KIM). He has over 17 years working experience in the financial sector with wide experience and training in People management, Marketing, Relationship management, Credit and Debt management, Customer experience, MSME, Micro credit and Data analysis
Holder of a Masters Degree in Business Administration (MBA) Strategic Management Option and a Bachelors Degree in Business Management(BBM) Finance and Banking Option both from Moi University. Ms Kirui is a Full Member with Kenya Institute of Management (KIM). She has over 12 years work experience in both Private and Public Sector with a wealth of experience and Training in Strategic Management, Partnership Management and Resource Mobilization.
Senior Managers
Mr. Julius Lagat | ICT Manager |
Ms Judy Kiptum | Ag. Commercial Manager |
Mr. Timothy Kiptala | Finance Manager |
Mr. Edwin Mengich | Quality Assurance Manager |
Mr. Denis Koech | Internal Auditor |
Miss Sheila Arusei | Customer Service & Marketing Manager |
Mr. John Kebenei | Supply Chain Manager |
Dr. Ruth Tuwei | Human Resource and Admin Manager |
Mr. Lawrance Sum | Manager Water, Distribution & NRW |
Mr. Joseph Maiyo | Manager Operation |