Tariffs

Gazette Notice No. 2315
The Water Act (No. 43 of 2016)
Approved Tariff Structure for the Period 2019/20 to 2023/24

Eldoret Water and Sanitation Company (ELDOWAS) applied to the Water Services Regulatory Board (WASREB) for a review of tariffs for water services, for the period 2019/20 to 2023/24 as per section 72 (1) (b) of the Water Act, 2016.

Public consultation on the ELDOWAS application was carried out in accordance to the requirements of section 139 of the Water Act, 2016.

After considering the application, the written and oral submissions by all stakeholders during the consultation period, and based on latest available data, WASREB has determined an upward tariff review for ELDOWAS is justified in order to improve service delivery, operate sustainably and protect consumer interests by meeting the tariff conditions attached to the tariff.

WASREB gives a one (1) month’s notice to all existing and potential customers of ELDOWAS that the approved tariffs for the five financial years, 2019/20, 2020/21, 2021/22, 2022/23 and 2023/24 shall be as follows:

1.0 Approved Tariff

1.1 Water Tariff Structure for the period 2019/2020 to 2023/2024

Customer Category   Approved
Domestic Consumption Block in m³ Tariff (KSh)
1-6. 35
7-20. 45
21-50 68
51-100 75
101-300 94
>300 105
Multi-dwelling units/gated communities 45
Commercial/industrial/government
1-50 68
51-100 75
101-300 94
>300 105
Public schools, universities and colleges
0-600 30
601 – 1200. 35
>1200 45
Water kiosk (per m3) 35
1.2 Sewerage Tariff

(a) Consumers with a Water Connection

Customer Category Approved Tariff
Domestic Consumption Block (75% of the water billed) Approved Tariff Per M3
>0-6. 30
7-20. 40
21-50 63
51-100 70
101-300 89
>300 100
Multi-Dwelling Units/ Gated Communities Unit Rate 63
Commercial/Industrial/ Government Consumption Block Approved Tariff Per M3
1-50 63
51-100 70
101-300 89
>300 100
Public Schools, Universities and Colleges Consumption Block Approved Tariff Per M3
0-600 30
601 – 1200 35
  >1200 45
(b) Consumers with a Water Connection
  1. Disconnected water accounts shall be charged based on the average of the last three months’ sewer charges before the disconnection.
  2. Sewerage consumers without a water connection shall be charged as follows:
    • Domestic (Per Single dwelling unit): KSh. 350 per month
    • All other categories: 75% of the volume of water consumed as per the metered source of water
1.3 Miscellaneous Charges

Meter Rent per Size

Meter Size Charge (KSh.)
½ inch 50
¾ inch 100
1 inch 250
1 ½ inches 250
2 inches 250
3 inches 450
4 inches 800
6 inches 1,250
8 and above 2,000
Water Deposit
Consumer Category Charge (KSh.)
Domestic 2,500
Retail shops less than 10m3 3,000
Retail shops more than 10m3 3,500
Bar, restaurants less than 15 m3 4,000
Bar, restaurants more than 15 m3 6,000
Hotel class “A” and “B” less than 150 m3 12,000
Hotel class “A” and “B” more than 150 m3 15,000
Hotel class “C” and ‘D’ less than 150 m3 18,000
Hotel class “C” and ‘D’ more than 150 m3 20,000
Hospitals more than 150 m3 20,000
Health centres less than 150 m3 12,000
Schools and other institutions more than 200 m3 20,000
Schools less than 200 m3 10,000
Minor construction sites more than 200 m3 15,000
Major construction sites more than 300 m3 50,000
Light industries less than 200 m3 30,000
Medium industrial between 200 m3 and 300 m3 50,000
Heavy industries more than 300 m3 100,000
Water kiosks 5,000
Other Charges
Service Charges (KSh.)
New water connection fee – Connection size: ½ inch to 1 inch 2,500
New water connection fee – Connection size: 1.5 inches to 3 inches 7,500
New water connection fee – Connection size above 3inches 15,000
Water reconnection fee – at meter point 1,000
Water reconnection fee – at mains 5,000 and double deposit
Tanker –78000, 18,000 litres 2,500 and 6,000 respectively per tanker within ELDOWAS area for all consumers
Sale of water per m3 at bowsing point (own tanker) 75
Replacement of stolen or damaged meters 100% of the market cost of the meter
Meter testing on request 500
Sewer connection, residential/domestic 5,000
Sewer connection, commercial, government, schools, universities and colleges 7,500
Sewer connection, Industrial 15,000
Private sewer unblocking 2,500
Leak detection services 1,000
Sewer reconnection fee 15,000
Statement of account fees 200
For cutting off the supply at the request of the consumer 200
For turning on the supply otherwise than in respect of a first connection 200
Exhauster services (company exhauster) 5,000 for other customers and 4,000 for informal settlements
Private exhausters (dumping into the company’s sewer system) 15,000 per truck per month
Sale of sludge 300 per tonne
Penalties
Penalty  Charge (KSh)
Illegal water connection, (fraud), commercial, industry, construction 100,000 plus estimated consumption during the period of the illegality
Illegal water connection, (fraud) – Domestic 30,000 plus estimated consumption during the period of the illegality
Overcharging (fraud) at water kiosk 30,000
Illegal sewer connection (fraud), commercial, industry, construction 100,000
Illegal sewer connection (fraud), domestic, government, schools, universities and colleges 30,000
Self-reconnection after cut off for non-payment 30,000 and billing to be backdated from date of cut off
Surcharge for tampering with meters (this to include meter removal, reversing of meter etc) 30,000
Unauthorized sale of water 15,000
Surcharge for direct suction of water from the supply line using a pump 30,000