Water & Sewer Connections

New Water & Sewer Connection Procedures

1. The Customer download application forms (See below this page) and fills the requires information and takes them to either of the following offices:

  • Customer Care Office room 23 at Head Office,
  • Eastern Area Located along Iten/Elgeyo Rd Opposite AP Quarters
  • Western Area Located along Uganda road past West market
  • Southern Area Located along Kisumu road next to Reformed Church, opposite Hill School
  • Kesses next to Kesses center

The following are required during application;

  • Photocopy of National ID or Passport Number
  • Photocopy of KRA PIN certificate
  • Copy of title deed (or proof of land ownership)
  • 2 Sketch (location plan)

Note: Copies of ID and KRA PIN should be on same page

2. Site visit is done by Artisan/Technician for New connection to checks and confirm if ground details filled are correct by prospect customer

(details filled in the application form)


  • Customer’s presence is required during field verification.
  • Filled forms should be attached with the above-mentioned requirements.
  • If the filled information is incorrect or has errors, customers are advised to repeat application procedures.
  • If the form is confirmed, connection will be done within 14 days.

3. Customer makes payment

4. Actual connection is made at the customer premises